The short
version.

Deposits

Every appointment is held with a $15 deposit, sent after you book. It comes off your total on the day.

The deposit is what keeps the chair yours. It is non-refundable, but it moves with you if you reschedule with a day's notice.

Cancelling & rescheduling

Give at least 24 hours' notice and your deposit carries over to the new date. Reschedule through the same booking link you used originally.

Inside 24 hours the deposit is kept — that slot usually cannot be refilled at short notice.

Running late

There is a 15 minute grace period. Message ahead if you are held up and it will be accommodated where the day allows.

Past 15 minutes the set may need to be shortened or rebooked, since most appointments run two hours and the next client is already scheduled.

No-shows

Not arriving without notice means the deposit is kept and a new one is required to book again.

Removals & repairs

Coming from another tech, or wearing a set that needs taking off? Add removal when you book so the time is set aside — it cannot be squeezed into an appointment booked without it.

Repairs on a set from this studio are handled case by case. Message with a photo and it will be sorted.

Guests

The studio is a private suite, so appointments are for the booked client only. Please arrange childcare where you can.

Nail health

Arrive with nails as they are — no need to remove old polish or file anything down first. That is part of the appointment.

If there is any sign of infection or a nail that needs healing, service will be postponed and the deposit carried over. Acrylic over an infection makes it worse, and it is not worth the set.

Payment

The deposit goes through CashApp when you book. The balance is settled at the end of your appointment.